Last Saturday I went to a public library in my area that hosts Computer and basic internet/programs classes. There were 4 students for this class which was the first in the series. It was rather basic and to me, rather more than basic. However as we went through the syllabus which started literally at the very beginning, it showed me just how much of a gap there truly is in computer technology.
The students ranged in ages from mid-forties to late 70's. They all came for various reasons, wanting to apply for jobs, basic knowledge sake, and some just to be there. One of the older gentlemen had taken a similar class, back in 1980. However he was aware that things had changed significantly since then, but as he needed a job he wanted to be able to fill out the online applications by himself so he wouldn't have to bother the librarians.
As amazing as it seems, and while we have talked in class about just how large the digital divide actually is, I was still amazed by it. These students didn't know the most basic items; where the power button is located, how to handle a mouse, where the close button is located in a program. I had to evaluate once again how very much I take for granted when I use a computer. To me it is just another necessary tool, one that I use frequently and when the electricity is out, something that is deemed critical for most of my work. But to these individuals it was a new territory, they had used typewriters and knew about typing, but computers and all that goes through that filter was a complete new territory of learning.
This new territory of learning was a struggle, there was this underlying filter of not exactly fear but of apprehension, the one woman who came had a sort of dementia and everything had to be explained to her in a certain way or she would feel completely overwhelmed. We talked about other electronics, cell phones, TV's, DVD players, and even Tivo. This computer/internet apprehension didn't extend to those technologies, in fact they were embraced. But there was some sort of mental block where the computers came into play.
I think the thing that got to me the most was that using a normal optical mouse was such a hard thing. It definitely reminds me of that cartoon one of you sent out. There was this essential need to press on the buttons while moving the mouse. This always meant that we had to try the exercise again, and sometimes several times in a row. One of the outside class exercises that the syllabus used was having the patron play solitaire so they could develop a more natural response to using the mouse.
I think this was an interesting experiment. I have problems understanding the online behavior of the students at my school, and many times I am shocked at the lack in there online skills. But this was an excellent example of just how needed programs like this are to a community, especially the older community.
However I am also very much surprised by the younger community at my school. Admittedly my school does not have a technology track, but with all the discussion of Web 2.0. Out of the 20 students I asked about it, not one has ever heard of "Web 2.0". Indeed the look of blank comprehension will stay with me for a long time. After I asked if they have ever heard of the term, I then asked them if they had heard of Flickr, Technorati, YouTube, and several others, they had heard of them, as well as being registered users.
Most our students also do not like the idea of Electronic books. This is fairly wide-spread. We had a discussion about Kindle they seemed a bit intrigued but mostly put off by it. For them information is still most viable option. Mostly because there is a sense of ownership, if the electricity goes out you still have access to that copy.
So I don't think that librarians or their charge of books will go away any time soon. Just check the reviews of the Kindle on Amazon. :-)
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